Hoppity Learning Inc.

Last updated: June 2026

These Terms of Service (“Terms”) are a binding agreement between you and Hoppity Learning Inc. (“Hoppity Learning,” “we,” “us,” or “our”) governing your access to and use of www.HoppityLearning.com, our customer portal, our coaching and educational services, our workshops, and any related applications or content (together, the “Services”). Please read them carefully.

By booking a consultation, purchasing a coaching package, creating an account, joining a waitlist, or otherwise using the Services, you agree to these Terms. If you do not agree, do not use the Services.

Important: Hoppity Learning is a coaching and educational service. It is not therapy, counseling, psychological, psychiatric, or medical care, and is not a substitute for them (California Business & Professions Code § 2908 / SB 577). If you or your child are in crisis or danger, call or text 988 (Suicide & Crisis Lifeline) or call 911. Section 18 contains a binding arbitration agreement and class-action waiver that affect your legal rights.

1. Who we are and what we provide

Hoppity Learning is a California corporation that provides brain-based, social-emotional learning (SEL) and parent–child coaching for children from preschool through grade 12 (and their parents, guardians, and caregivers). Our Services may include free consultations, weekly one-on-one or family coaching sessions delivered by certified educators and school counselors, structured curriculum and materials, parent workshops, school and community partnerships, downloadable resources, and waitlist access to forthcoming tools and applications (such as our AI-based app).

Our coaches are experienced educators and certified school counselors. They provide coaching and educational support — not clinical diagnosis, therapy, or treatment. See Section 4.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to purchase Services or create an account. By using the Services you represent that you meet these requirements and that the information you provide is accurate and complete.

Children participate in coaching only with the involvement and consent of a parent or legal guardian. If you enroll a child, you represent that you are the child’s parent or legal guardian, or that you have the legal authority and consent needed to enroll that child and to agree to these Terms on their behalf.

If you create an account on our customer portal, you are responsible for keeping your login credentials confidential and for all activity under your account. Notify us promptly at support@HoppityLearning.com if you suspect unauthorized use.

3. Consultations, coaching sessions, and scheduling

Coaching is typically delivered through scheduled sessions (for example, weekly 30-minute sessions) by video, phone, or in person, depending on the program you select. You are responsible for having the equipment and internet connection needed to attend remote sessions.

3.1 Booking, rescheduling, and missed sessions

You agree to attend scheduled sessions on time. Rescheduling and cancellation of individual sessions are subject to the notice window communicated to you at enrollment or in the portal. Sessions missed without the required notice, or for which you arrive significantly late, may be treated as delivered and may not be refunded, rescheduled, or credited, except as required by law or as we decide in our discretion.

3.2 Coach assignment

We assign coaches based on availability, language, and fit, and we may change a child’s assigned coach during a program. We do not guarantee a particular coach for any session or program.

3.3 Recording

We do not record sessions unless we tell you and obtain any consent required by law. Because California is a two-party (all-party) consent state for confidential communications (Cal. Penal Code § 632), you agree not to record, photograph, or screen-capture any session, coach, or other participant without our prior written consent and the consent of all participants.

4. Coaching is not therapy or medical care

Hoppity Learning provides educational coaching and SEL support. We are not, and our Services do not constitute:

Psychotherapy, counseling, or mental health treatment, or the practice of psychology, marriage and family therapy, clinical social work, or professional clinical counseling (Cal. Bus. & Prof. Code §§ 2900 et seq., 4980 et seq., 4996 et seq., 4999 et seq.).
Medical, psychiatric, or diagnostic services, or the practice of medicine.
A “provider of health care” under the California Confidentiality of Medical Information Act (CMIA), or a “covered entity” or “business associate” under HIPAA.
Crisis, emergency, safeguarding, or child-protection services.
A substitute for advice, evaluation, or treatment by a qualified physician, psychologist, therapist, or other licensed professional.

Our coaches do not diagnose, treat, or assess any medical or mental-health condition. Information and materials provided through the Services are general and educational and may not be appropriate for every child or family. Always seek the advice of a qualified professional for specific medical, psychological, legal, or financial concerns, and never disregard or delay it because of something received through the Services.

If you or your child are experiencing a crisis, thoughts of self-harm, harm to others, abuse, or an emergency, contact emergency services, a crisis line, or relevant authorities right away (in the U.S., call or text 988, or call 911). Do not use the Services to report or seek help for emergencies.

5. Pricing, payment, and packages

Coaching is generally offered in fixed-price packages (for example, a set number of weekly sessions) at the prices disclosed at the time of purchase. Prices, package contents, and promotional offers may change, but changes do not affect a package you have already purchased. Applicable taxes may be added.

Unless stated otherwise at purchase, fees are due in full at enrollment, or according to the payment schedule or installment option presented to you. You authorize us and our payment processors to charge your selected payment method for the amounts you owe. If a payment fails or is reversed, we may suspend Services until payment is resolved.

We use third-party payment processors and do not store full payment-card numbers ourselves. Your use of payment features may also be subject to the processor’s terms.

6. Refunds and cancellation

Any refund, credit, or cancellation rights specific to a package are those disclosed to you at the time of purchase or in a separate enrollment agreement. To the extent not otherwise specified and except where the law requires otherwise, fees for sessions already delivered are non-refundable, and refunds for undelivered sessions (if any) are prorated based on the sessions remaining.

Nothing in this Section limits any non-waivable cancellation or refund rights you may have under California law, including any applicable right to cancel certain consumer contracts. If a mandatory cancellation right applies to your purchase, the disclosures and timelines required by law will control.

To request a cancellation or refund, contact support@HoppityLearning.com.

7. Waitlists and pre-release tools

We may offer waitlists or early access to new tools, applications, or features (such as our AI-based app). These may be incomplete, may change, and may be withdrawn at any time. Joining a waitlist does not guarantee access, pricing, or availability, and any pre-release tool is provided “as is” for the purpose of early evaluation.

8. School, organization, and community partnerships

We partner with schools, PTAs, churches, and other organizations to offer SEL programs, workshops, discounts, and resources. Where you access the Services through such an organization, additional or different terms agreed between us and that organization may apply, and that organization may be responsible for certain consents, communications, or payments. These Terms still govern your individual use of the Services, including the disclaimers and limitations below.

9. Your responsibilities

When using the Services, you agree that:

You remain fully responsible for decisions about your child’s care, development, safety, environment, and education.
You will supervise your child’s participation in sessions as appropriate for their age, and you will provide a safe, suitable environment for remote sessions.
You will use your own judgment in applying any coaching guidance, scripts, or strategies, and will seek professional help where safety, health, legal, or significant emotional risk is involved.
You will provide accurate information and update it as needed.
You will treat coaches and staff with respect, and you understand we may pause or end Services in cases of abusive, threatening, or unsafe conduct.

10. Acceptable use

You agree not to:

Use the Services for any unlawful, harmful, fraudulent, or infringing purpose.
Copy, record, redistribute, resell, sublicense, or create derivative works from our curriculum, materials, videos, or other Content except as expressly permitted.
Reverse engineer, scrape, or use automated means to access the Services except as expressly allowed.
Interfere with, disrupt, or attempt to gain unauthorized access to the Services or related systems.
Harass, abuse, or harm coaches, staff, or other participants, or share another participant’s information without authorization.

11. Intellectual property

The Services, including our curriculum, coaching materials, worksheets, videos, website content, branding, and the “Hoppity Learning” name and logos, are owned by or licensed to Hoppity Learning and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the materials provided to you solely for your family’s personal, non-commercial use in connection with your enrollment. You may not reproduce, distribute, publicly display, or use them for any other purpose without our written permission.

12. Your content, testimonials, and likeness

If you submit content to us — for example, messages, questionnaire responses, feedback, or materials you share during sessions (“User Content”) — you retain ownership, and you grant us a worldwide, non-exclusive, royalty-free license to use it to provide, operate, secure, and improve the Services and to comply with law.

We will not use your or your child’s name, image, voice, or likeness in marketing or testimonials without your separate, opt-in consent. Any testimonial you voluntarily provide may be used as permitted by that consent and by law; testimonials reflect individual experiences and are not a guarantee of results.

13. Outcomes and testimonials disclaimer

We care deeply about results, but every child and family is different. Statistics, testimonials, and outcome figures shown on our website or materials reflect the experiences of particular families and are not promises or guarantees that you or your child will achieve the same or any particular results. Coaching outcomes depend on many factors outside our control, including participation, consistency, and individual circumstances.

14. Third-party services and links

The Services may link to or integrate with third-party websites, tools, or content (for example, scheduling, video conferencing, payment, or form providers). We do not control and are not responsible for third-party content, policies, or practices. Your use of them is at your own risk and subject to their terms and privacy policies.

15. Privacy and children’s data

Our Privacy Policy explains how we collect, use, and protect information, including information about children, and how we comply with the Children’s Online Privacy Protection Act (COPPA) and California privacy laws. By using the Services, you also agree to our Privacy Policy. Where required, we provide a COPPA direct notice and obtain verifiable parental consent before collecting personal information from a child through the Services.

16. Disclaimers

To the fullest extent permitted by law, the Services and all content are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the above, we do not warrant that the Services will be uninterrupted, error-free, or secure, that any coaching will produce specific results or improvements, or that materials will be suitable for your particular circumstances. Any reliance on coaching guidance or content is at your own discretion, subject always to Section 4 (not therapy or medical care).

Notice for California consumers (Cal. Civ. Code § 1793.02 and related): some California laws may not allow the exclusion of certain implied warranties; to the extent a warranty cannot be disclaimed, it is limited to the maximum extent permitted by law.

17. Limitation of liability

To the fullest extent permitted by law, Hoppity Learning and its directors, officers, employees, coaches, contractors, and agents are not liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, or for loss of profits, data, goodwill, or reputation, arising out of or relating to the Services or these Terms.

Where our liability cannot be excluded, our total aggregate liability arising out of or relating to the Services or these Terms is limited to the greater of the amount you paid us for the Services in the twelve (12) months before the event giving rise to the claim, or USD $100.

Notice for California residents: California Civil Code § 1542 provides that a general release does not extend to claims the releasing party does not know or suspect to exist at the time of the release and that, if known, would have materially affected the settlement. To the extent these Terms include any release, you waive § 1542 as to released claims. Nothing in these Terms limits liability that cannot be limited under California law, including for gross negligence, fraud, willful injury, or violation of statute (Cal. Civ. Code § 1668).

18. Dispute resolution; arbitration; class-action waiver

18.1 Informal resolution

Before starting a formal proceeding, you agree to contact us at legal@HoppityLearning.com with a written description of the dispute and to give us at least 60 days to try to resolve it informally.

18.2 Binding arbitration

If we cannot resolve a dispute informally, you and Hoppity Learning agree to resolve any dispute arising out of or relating to these Terms or the Services through final and binding individual arbitration administered by a recognized arbitration provider under its consumer rules, except as provided below. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

18.3 Exceptions

Either party may bring an individual claim in small-claims court if it qualifies. Nothing here prevents either party from seeking injunctive or equitable relief for intellectual-property or unauthorized-use claims. Nothing in this Section waives any non-waivable rights, including representative claims under the California Private Attorneys General Act (PAGA) to the extent applicable and non-waivable.

18.4 Class-action waiver

To the fullest extent permitted by law, you and Hoppity Learning agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.

18.5 Right to opt out of arbitration

You may opt out of this arbitration agreement by emailing legal@HoppityLearning.com within 30 days of first accepting these Terms, stating your name and intent to opt out. Opting out does not affect the other parts of these Terms.

19. Governing law and venue

These Terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-laws principles. Subject to Section 18, any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Santa Clara County, California, and you consent to their jurisdiction. This does not override any non-waivable consumer-protection rights under the law of your jurisdiction.

20. Termination

We may suspend or terminate your access to the Services, in our reasonable discretion and subject to applicable law, if you violate these Terms or applicable law, fail to pay, or engage in conduct that poses a risk to the safety, security, or integrity of the Services or other participants. You may stop using the Services at any time. Provisions that by their nature should survive termination (including Sections 4, 11–13, and 16–19, and 21) will continue to apply. Termination does not entitle you to a refund except as provided in Section 6 or required by law.

21. Indemnification

You agree to indemnify and hold harmless Hoppity Learning and its directors, officers, employees, coaches, and agents from claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services, your violation of these Terms, or your violation of any law or third-party right.

22. Changes to the Services and these Terms

We may modify, suspend, or discontinue parts of the Services at any time where permitted by law. We may update these Terms from time to time; the “Last updated” date shows when. Where required by law, we will provide advance notice of material changes. If you continue to use the Services after changes take effect, you accept the updated Terms; if you do not agree, stop using the Services.

23. Miscellaneous

If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible and the remaining provisions will remain in effect. These Terms, together with our Privacy Policy and any enrollment or package terms presented at purchase, are the entire agreement between you and Hoppity Learning regarding the Services. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

24. Contact us; California notice

Questions about these Terms? Email support@HoppityLearning.com or legal@HoppityLearning.com, or write to Hoppity Learning Inc., San Jose, California, United States.

Notice under California Civil Code § 1789.3: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.